Addressing the lack of reliable transportation options for veterans.
The lack of reliable transportation options for veterans was affecting access to employment, housing resources, and healthcare. So, in partnership with Uber and Lyft, the VA sought to launch Rideshare.
The VA awarded the grant to ArchitectureSolutions, LLC who then brought on 1P andDocMe360 to develop and launch the Rideshare program. DocMe360 deployed its collaborative product management approach to significantlyimproved the end-to-end management of theprogram's platform features.
The DocMe360 Approach
DocMe360 established new, internal processes between thedevelopment and program teams to streamline overalldelivery. Specifically, DocMe360:
Managed cross-functional teams across all functionsof sprint planning, backlog grooming, and sprintreviews
Collaborated with development teams to develop andexecute core platform features, including APIintegrations with Uber and Lyft
Conducted and managed end user feedback withveterans nation-wide
The rideshare program witnessed remarkable growth, with a 1272% increase in the number of rides from January 2022 toJanuary 2023, reaching a total of 554,000 rides. The substantial surge in the number of rides offered to veterans led to enhanced access to vital employment opportunities, housing resources, and healthcare services.