VETEXT

About VEText

The Veterans Health Administration (VHA) developed a text-based program called VEText to send critical appointment reminders to veterans. With quick success at its pilot locations, VHA required a team that could launch a nationwide roll-out of the technology to all Veterans Affairs hospitals and clinics.

DocMe360 Program Management

DocMe360 was engaged to spearhead the VEText roll-out given its proven success in government and a versatile approach to program management. DocMe360 achieved one of the fasted VHA program roll-outs, successfully implementing VEText in more than 150 locations across the United States in just three months.

Continued Growth with DocMe360

DocMe360 continues to be at the helm of VEText product management through ongoing training, configuration, product development, and help desk management. VEText has become a foundational program at the VA on which several other enhancements have been developed. It was one of the first technologies in the country to connect patients to virtual healthcare visits, health information, and contact free notifications during the height of the COVID-19 pandemic.

Impact To-Date

The VEText portfolio has:

• Sent 587.1M Appointment Reminders

• Saved 7.81M Appointment Days through identification of earlier appointments for Veterans

• Decreased the national no-show rate by 0.5%

• Expanded to support the Federal EHR Facilities